Support & contact
If something isn’t working or you have an idea for an improvement, contact the Dotway developer directly.
Email us
Include your device model, OS version, Dotway version, steps to reproduce and any error messages. Hide private information in screenshots. Do not send passwords, API keys or your complete library.
Saves aren’t syncing to another device
Check that both devices use the same iCloud account, have a working network connection and show no errors in the app’s iCloud sync status. If iCloud storage is full, free up space first. Keep the data on the original device. Do not try to fix sync by clearing your library.
A link or screenshot won’t import
Check that the original link is still accessible. Some platforms require sign-in or restrict access to content. Screenshot recognition and original-post search depend on image clarity and platform search results. Try different search keywords or import the original post’s link directly.
AI processing and system permissions
On Mac, iPhone and iPad, AI content processing uses DeepSeek through a Dotway service hosted on Cloudflare, without requiring your own API key or a separate enablement step. AI capabilities work automatically as part of the relevant features. Relevant screenshots, saved titles, text, tags and text recognized from media may be sent automatically during imports or background analysis, and results may be saved automatically. Manage location, photo library and notification permissions in system settings; changing these permissions does not delete existing saves.
Privacy and data deletion
Read our Privacy policy to learn how data moves between your device, iCloud and third-party services, and what deletion covers. For further help, send a privacy request to the email address above.